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We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time.

The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.   Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  If you answered yes, you will succeed here! 

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale  
• Opportunity to build industry relationships and work alongside seasoned industry experts  
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do  

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base 

What You’ll Bring 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
• 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
• Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Strong analytical and logical problem-solving approach 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments
• Highly self-motivated and able to work independently as well as in a team environment 
• Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus. 
• CCaaS  experience (Genesys Cloud, TalkDesk, AWS Connect), a plus. 

SuccessKPI Benefits:

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long Term Disability Insurance
• Short Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve

The Senior Analytics Consultant is a self-driven individual with a proactive mentality who has a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the associate consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects.  Are you unsure if you have what it takes?  Are you smart and driven to succeed?  Interested in learning new technology?   Do you like working with numbers and analytics?  You will succeed here! 

Job Location: Remote work from home – India or Poland* 

*In Poland this is a full-time B2B contractor position  

Why work for SuccessKPI:  

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space   
• Opportunity for career development and growth opportunities as we grow and scale   
• Opportunity to build industry relationships and work alongside seasoned industry experts   
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do: 

• Leverage analytics tools to derive business insights 
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. 
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility 
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack 
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations 
• Document best practices to increase our knowledge base  

What You’ll Bring: 

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. 
• Minimum of 7+ years’ experience in SaaS  
• Completion of 1+ AWS certification or related cloud experience, a plus 
• Experience in implementing MicroStrategy Reports, Dashboards and  
  Freeform SQL reports is a must
 
• Strong working knowledge of SQL and ability to write and tune complex queries.
 
• Hands-on experience with RedShift is a plus 
• Linguistics, behavioral science background 
• Speech and Text skills with ability to build framework to ID topic trends 
• Ramp & ongoing monitoring 
• Analytics skills with end-to-end date flow knowledge 
• Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations 
•  opportunities for improvements 
• Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) 
• Strong analytical and logical problem-solving approach (Identify, describe, resolve) 
• Adaptable individual who can create structure in ambiguous or rapidly changing environments 
• Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done 

SuccessKPI India Benefits: 

• Virtual Work opportunity 
• Opportunity to work and help shape a fast-growing company 
• Paid Holidays 
• Paid Leave / Paid Time Off 
• Parental Leave 
• EPF 
• Medical Insurance 
• Accidental Disability Coverage 
• Perk Stipend 
• Stock Options 
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves 

Senior DevOps Engineer

As a Senior DevOps Engineer at SuccessKPI, you will be a key member of the Engineering team, responsible for designing, building, and maintaining the infrastructure that supports our SaaS analytics platform. You will champion automation, reliability, security, and scalability as you optimize cloud-based environments and drive best practices across CI/CD pipelines, monitoring, and infrastructure-as-code. This is a hands-on role that combines deep technical expertise with cross-functional collaboration to ensure seamless deployment and operational excellence in a high-growth, fast-paced environment.

Job Location: Remote Work, USA. Candidates must be in minimal driving distance to McLean, VA

Why work for SuccessKPI:

· Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

· Opportunity to work for a fast-growth global company in the rapidly growing analytics space

· Opportunity for career development and growth opportunities as we grow and scale

· Opportunity to build industry relationships and work alongside seasoned industry experts

· Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI!

What You’ll Do:

Infrastructure Design & Management

• Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS).

• Create new infrastructure or environments to meet evolving customer and product demands.

• Monitor infrastructure performance and availability, ensuring high uptime and efficiency.

Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework.

CI/CD & Deployment

• Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent.

• Automate and standardize release processes to support frequent, reliable, and fast software delivery.

• Support production release and bug-fix deployments, including environment configurations.

Automation & Scripting

• Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks.

• Champion continuous improvement in automation to reduce manual effort and improve reliability.

Monitoring, Logging & Troubleshooting

• Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions.

• Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users.

• Participate in on-call rotations for critical production systems support.

Security & Compliance

• Apply security best practices across all infrastructure layers to ensure secure operations.

• Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks.

Collaboration & Cross-Functional Support

• Partner closely with development teams to support application architecture, deployments, and infrastructure decisions.

• Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.

What You’ll Bring – Required qualifications to be successful in this role:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 8+ years of experience in a DevOps, Site Reliability Engineer (SRE), or Operations Engineer role in a cloud-first environment.

Technical Skills

• Strong hands-on experience with AWS cloud services and infrastructure management.

• Proficiency in scripting and development (Python, Bash, Node.js).

• Experience with containerization and orchestration tools such as Docker, Kubernetes, or AWS ECS.

• Deep familiarity with CI/CD tools: Jenkins, GitLab CI, CircleCI, Bitbucket Pipelines, or similar.

• Proficient in infrastructure-as-code: Terraform, AWS CloudFormation, Serverless framework, etc.

• Solid understanding of networking, security, Linux system administration, and cloud architecture patterns.

Soft Skills

• Excellent analytical, problem-solving, and troubleshooting abilities.

• Strong communication and collaboration skills across technical and non-technical stakeholders.

• Self-starter with a proactive mindset and a passion for continuous improvement.

• Comfortable working independently and as part of a distributed team.

Senior Manager Channel Sales (TSD) 

As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners. You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners. Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners. 

JOB LOCATION   

• Work From Home / Remote Work, USA 
• Must reside in one of the following states to support our Central Region Sales Territory: IL or TX

WHY WORK AT SUCCESSKPI 

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. You’ll work across teams to deliver impactful results and enjoy opportunities to advance your career in a diverse, inclusive environment. 

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work  
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space 
• Opportunity for career development and growth opportunities as we grow and scale 
• Opportunity to build industry relationships and work alongside seasoned industry experts 
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT SUCCESSKPI! 

We are looking for a seasoned Senior Channel Sales Professional responsible for driving growth through SuccessKPI’s Technology Solutions Distributor (TSD) ecosystem by building, enabling, and expanding high-impact distributor and subagent partnerships. This role owns channel strategy, partner performance, and revenue execution—working closely with internal sales, marketing, and leadership teams to ensure SuccessKPI solutions are effectively positioned and sold through the channel. As a key contributor in a fast-growing, remote-first organization, this role blends strategic planning with hands-on partner engagement to accelerate market expansion and customer impact.

RESPONSIBILITIES 

• Channel Strategy & Planning 
  • Develop and implement a comprehensive channel strategy to achieve sales targets and business growth. 
  • Identify and recruit new TSD subagent partners to expand the channel network.
  • Collaborate with internal teams to align channel strategies with overall business goals.
• Relationship Management
  • Build and maintain strong relationships with TSD sub agent partners to foster loyalty and drive mutual success.
  • Conduct regular meetings with partners to review performance, set goals, and address issues.
  • Act as the main point of contact for TSD subagent partners, providing support and resolving conflicts.
• Sales & Revenue Growth
  • Drive sales through TSD subagent partners by developing and executing joint business plans.
  • Monitor and analyze sales performance metrics to identify opportunities for growth.
  • Provide sales forecasts and contribute to overall sales planning.
• Marketing & Enablement
  • Work with the marketing team to develop channel-specific marketing programs and campaigns.
  • Provide training and resources to TSD subagent partners to enhance their sales capabilities.
  • Coordinate product launches and ensure partners are equipped with the necessary tools and information.
• Reporting & Analysis
  • Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.
  • Conduct market analysis to identify trends, opportunities, and competitive threats.
  • Provide insights and recommendations to improve channel performance and strategy.
• Compliance & Governance
  • Ensure all channel activities comply with company policies and industry regulations.
  • Maintain accurate records of partner agreements, sales activities, and communications

REQUIREMENTS 

• Experience
  • Minimum 5 years working in channel management, sales, or business development for a software technology company, preferably managing partnerships in Contact Center, CCaaS, or CX space 
  • Proven track record of managing TSD or similar channel partnerships
• Skills
  • Strong understanding of channel sales dynamics and technology distribution. 
  • Excellent interpersonal and communication skills.
  •  Ability to develop and execute strategic plans.
  • High proficiency in using CRM software and other sales tools.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities.
  • Ability to work as part of a widely distributed global remote team 
• Personal Attributes
  • Results-oriented with a strong drive to achieve and exceed targets.
  • Strong leadership and negotiation skills.
  • Ability to build and maintain effective relationships.
  • Adaptability to changing market conditions and business needs.
  • Strong ethical standards and commitment to compliance.
  • Drive and passion to work in a fast-paced start-up environment