Global Findings Unveiled

Global Frost & Sullivan Study Findings

According to a recent global survey conducted by Frost & Sullivan:

• Two of every three enterprises plan to inject AI-Powered Workforce Engagement Management (WEM) applications into their customer service operations.
• Strikingly, only 30 percent of enterprises believe that CCaaS-WEM solutions are the best fit to meet their needs.
• This is explained, in part, by the fact that 70% of organizations have multiple types of contact center platforms deployed across their customer service operations, and a unified WEM approach is imperative.  

Watch this webinar to learn more about the buying drivers and purchase intent for AI in contact centers and its impact on essential WEM use cases.