SuccessKPI Blog
Explore resources to succeed on your CX journey.
By 2024, global spending on AI, will reach $110 billion (IDC). No matter where you are today in our ML journey, you need a data strategy that works for your business needs now and for the future.
The reason behind the push to the cloud is multifaceted. Cloud migration opens the door to new opportunities that better serve a remote workforce.
Financial institutions are a cornerstone of the economy yet they are one of the last institutions to fully embrace digital transformation in the modern age.
In recent years, customer experience has come into sharp focus as a prime indicator of organization health.
In the face of changing regulations in the debt collection industry, specifically Regulation F, many organizations are rethinking their approach to compliance and operations.
The BPO industry is primed for high growth. The customer care BPO market alone is expected to grow to around 30.4 billion U.S. dollars by 2027 (Statista).
There’s one area that doesn’t get as much attention when we consider the benefits of migrating to the cloud – and that’s the extraordinary leaps in real-time and historical reporting and the actionable insights that can be gained.
Running a contact center has inherent challenges — striking the perfect balance between customer satisfaction, agent satisfaction, and efficiency isn’t simple.
Customers demand quality service at all times. While it’s easy to provide quality services, maintaining that for a long time makes the difference.
Speech Analytics has been around for a long time within contact centers but less than 5% of contact centers out there leverage this technology.
