SuccessKPI Blog
Explore resources to succeed on your CX journey.
By 2024, global spending on AI, will reach $110 billion (IDC). No matter where you are today in our ML journey, you need a data strategy that works for your business needs now and for the future.
Occupancy rate is an incredibly important metric in any call center. A call center that wants to improve its efficiency.
More change is afoot in the collections space, with the three main credit reporting agencies, TransUnion, Equifax, and Experian changing the way they will report medical debt.
Speech and text analytics help extract meaning from your contact center agents’ conversations with customers so you can better understand their needs and address them more effectively.
The initial hurdle is to bring the data into a unified view, but simply having access to observe what’s happening in a customer journey is not enough to move the needle for businesses.
There’s a way to reduce the upheaval of your cloud migration while at the same time increasing visibility and understanding of both your customer journey and your operations: take your reports and dashboards with you!
With the rise of digital channels, the explosion of data, and the ever-increasing customer expectations, there has been a visible shift to cloud contact center environments.
